Production Support Engineer, AS400 (Banking, 1-year renewable contract)

Dear Applicant,

If you or someone you know is interested in this opportunity, please submit your CV directly to [HIDDEN TEXT] (this is the preferred method, as high application volume may lead to some CVs being overlooked).

Kindly be aware that visa sponsorship is not available at this time.

Key Responsibilities

• Conduct root cause analysis (RCA) for application defects and implement suitable remediation measures.
• Assess the criticality of defects to prioritize them effectively and plan production releases accordingly.
• Engage in code development while supporting comprehensive testing across SIT, UAT, and Production environments.
• Facilitate production deployments, ensuring that all releases are completed within designated change windows.
• Identify and recommend improvements for system resilience, stability, performance, and scalability.
• Ensure production stability through thorough risk and impact assessments prior to deployments.
• Communicate promptly and clearly with stakeholders regarding application issues, incidents, and inquiries.
• Assist Level 2 production teams in investigating incidents, conducting RCA, and assessing recovery feasibility.
• Provide support during after-hours or weekends as necessary.
• Adhere to established SDM processes, IT policies, and operational standards.
• Share insights gained from production support with internal teams to enhance application quality and minimize recurring defects.
• Ensure that application and release documentation is accurately maintained and updated.

Key Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• At least 3 years of experience in production/application support across various technologies or platforms.
• Exceptional troubleshooting, analytical, and problem-solving capabilities.
• Strong written and verbal communication skills, with an ability to effectively engage with stakeholders, users, and vendors.
• Ability to quickly adapt to various technologies, platforms, and environments.
• Capacity to work independently with minimal oversight.
• Good understanding of ITIL practices, especially in Incident and Problem Management.
• Preferred knowledge of the payments domain, including:

- Remittances and SWIFT MT/MX/ISO 20022 message formats.
- Cross-border payments.
- Local payment systems such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD, and BI-RTGS.

• Strong technical expertise in AS400, RPG/LE, CL/LE, COBOL400, SQL, and Query400.
• Familiarity with ALDON and IBM RDi change management tools.
• Experience with BMC Control-M, Splunk, and BMC Helix.