Project Manager – Observability & Monitoring Transformation

Position Summary

We seek a skilled Project Manager – Observability & Monitoring Transformation to spearhead organization-wide observability and monitoring projects, emphasizing the deployment and adoption of Dynatrace SaaS and its integration with ServiceNow and ITSM processes.

This role will oversee the comprehensive project lifecycle, orchestrate cross-functional technology teams, manage delivery timelines, risks, and dependencies, while ensuring coherence across business, technology, and operations.

The selected candidate will collaborate closely with Infrastructure, Application, Network, Security, Cloud, Service Management, Architecture, and vendor teams to create a cohesive observability framework that enhances operational visibility, incident resolution, governance, and service reliability.

Primary Duties

Project & Delivery Oversight

• Direct the planning, execution, monitoring, and delivery of observability and monitoring transformation initiatives.
• Manage project plans, roadmaps, milestones, budgets, resources, and delivery timelines.
• Monitor project scope, timelines, risks, dependencies, and change requests.
• Facilitate collaboration among cross-functional technology and business teams.
• Deliver project dashboards, status reports, and executive summaries.
• Ensure project outcomes meet business, operational, and regulatory standards.

Observability & Monitoring Transformation

• Lead the implementation and adoption of enterprise observability capabilities through Dynatrace and other monitoring tools.
• Define observability standards, governance frameworks, and implementation roadmaps.
• Oversee the onboarding of monitoring across applications, infrastructure, cloud, databases, middleware, and network environments.
• Guarantee sufficient monitoring coverage, service visibility, and operational readiness.
• Promote the adoption of observability best practices among technology teams.

ServiceNow & ITSM Integration

• Drive initiatives that integrate Dynatrace with ServiceNow ITSM, Event Management, CMDB, and Service Mapping.
• Coordinate automated incident management and event correlation functionalities.
• Align observability solutions with ITSM processes and operational workflows.
• Enhance event management, reduce incidents, improve service reliability, and increase operational efficiency.
• Set governance standards for alert management, event handling, and escalation processes.

Stakeholder & Vendor Engagement

• Serve as the primary liaison between business stakeholders, technical teams, service management personnel, and vendors.
• Facilitate the alignment of business goals, technical specifications, and operational needs.
• Lead governance forums, steering committees, project reviews, and status meetings.
• Manage vendor deliverables, engagements, and service obligations.
• Coordinate effectively with regional and global teams.

Governance, Reporting & Risk Management

• Establish project governance frameworks, KPIs, success metrics, and reporting systems.
• Provide executive-level insights on project health, risks, issues, milestones, and benefits.
• Support business case development, investment justification, and value realization tracking.
• Identify and address project risks, dependencies, and delivery obstacles.
• Ensure adherence to organizational, security, and regulatory standards.
• Assist with audits and maintain project documentation and governance records.

Change Management & Adoption

• Develop change management strategies for observability transformation projects.
• Coordinate training, knowledge transfer, and stakeholder engagement efforts.
• Encourage the adoption of monitoring standards and service management practices.
• Support transition-to-operations and operational readiness initiatives.
• Monitor adoption rates and track the realization of business benefits.

Essential Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Management, or a related field.
• 8+ years of overall IT experience.
• 5+ years of Project Management experience in delivering enterprise technology, infrastructure, or transformation initiatives.
• Demonstrated experience managing observability, monitoring, infrastructure, cloud, or IT operations projects.
• Hands-on project management experience with Dynatrace, ServiceNow, enterprise monitoring, or observability platforms.
• Strong understanding of IT Operations, ITSM, Incident Management, Event Management, and Service Reliability.
• Experience managing cross-functional teams, vendors, and stakeholders across multiple regions.
• Proficient in project governance, risk management, budgeting, resource planning, and executive communication.
• Experience in regulated industries, particularly in banking or financial services.
• Exceptional leadership, stakeholder management, presentation, and negotiation skills.