PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH

Introduction

A career in IBM Consulting is built on long-term client partnerships and close collaboration with teams worldwide. In this role, you will work for IBM BPO, part of Consulting, helping accelerate digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with leaders across multiple industries to advance the hybrid cloud and AI journey for some of the most innovative and valuable companies globally. Your ability to drive meaningful change is supported by our strategic partner ecosystem and a strong set of technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a continuous drive to learn are at the core of success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge established norms, explore ideas beyond your immediate responsibilities, and develop creative solutions that deliver breakthrough outcomes for a broad network of clients. Our culture of evolution and empathy supports long-term career growth through learning opportunities in an environment that values your individual skills and experience.

Your Role And Responsibilities

As an Assistant Manager – Order to Cash (O2C), you will be responsible for processing Accounts Receivable, including posting and balancing daily cash applications, preparing journal entries, filing records, and completing general account reconciliations. You should be willing and flexible to work in shifts.

Your Primary Responsibilities Include

• Analyze receivable accounts, investigate entries, and support audit preparation work.
• Participate in receiving instructions, running direct debit activities, managing rejection of Direct Debit, and updating Oracle.
• Investigate unapplied payments, correct them, and ensure accurate allocation.
• Provide responses and information related to customer payments, refunds, and other miscellaneous accounts receivables inquiries.
• Ensure delivery of client Service Level Agreements (SLA) and adherence to timelines.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce Graduate with a minimum of 6+ years of Experience in Order to Cash (O2C), basic accounting knowledge and understanding of various accounting principles.
• Experience in participating and collaborating in team meetings to gather/share information.
• Ability to achieve individual and Business metrics.
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.
  
  

Preferred Technical And Professional Experience

• Proficient in MS Office applications and any ERP software as an end-user.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and be part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.,