PE
Job Description
Brief Summary:
- Ensure the reception and administrative function runs smoothly by delivering professional support to residents, visitors and service providers. Oversee coordination for resident-related needs, including payments, records, supplies, and logistical arrangements—maintaining accuracy, care, and timely execution.
Responsibilities
- Arrange transportation for residents attending appointments and manage dispatch-related requirements. Answer incoming calls and handle enquiries and complaints in a professional, positive, and solutions-focused manner. Follow and maintain visitor management procedures while assisting guests. Support resident admissions, discharges, and all related administrative activities. Prepare invoices, receive payments, and maintain accurate payment records. Coordinate with the nursing team regarding resident follow-up matters. Manage stock orders and keep inventory records up to date. Coordinate maintenance services with vendors, contractors and suppliers. Complete data entry, filing, and other documentation accurately. Carry out additional duties assigned by the supervisor.
Requirements
- Education requirements were not specified in the source job description. Prior experience in customer service, reception or front-office administration. Experience in a hospitality-related environment is advantageous. Demonstrated strong communication and interpersonal skills, with the ability to interact professionally with residents and visitors. A positive, helpful, and service-oriented approach. Proven ability to accurately manage administrative tasks, payments, records, and coordination activities.
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