Customer Service Representatives

Job Overview:

Role: Bilingual Customer Service Representative (English & Mandarin)

Location: Ubi / Kaki Bukit (Downtown Line)

Openings: 1 Position

Compensation:

$2,300 – $2,400

Schedule:

Standard Working Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Shift Rotation (Shared between 2 team members)

Morning Shift (A)

• Monday to Friday: 8:30 AM – 4:30 PM
• Saturday: 8:30 AM – 1:00 PM

Afternoon Shift (B)

• Monday to Friday: 11:30 AM – 8:30 PM

Educational Background:

Nitec or higher

Key Responsibilities & Qualifications

• At least 1 year of experience in a Contact Centre environment is essential.
• Strong customer service and communication abilities.
• Capable of multitasking and handling several service calls simultaneously.
• Confidently address challenging customer inquiries with professionalism.
• Proficient in composing clear and professional email responses to clients.
• Skilled in Microsoft Excel, including VLOOKUP and Pivot Tables for generating reports.
• Fluent in both English and Mandarin.
• Exemplary phone etiquette and interpersonal communication skills.
• Exhibit dedication, commitment, and a collaborative team spirit.
• Mandarin fluency is mandatory as the role requires support for Mandarin-speaking clients.
• Availability to work on weekends. (Excludes Public Holidays.)

Important Information

• Only candidates selected for further consideration will be contacted.
• Your application may also be reviewed for other appropriate positions with our clients, depending on your experience and qualifications.
• Thank you for your interest. We value your time and look forward to reaching out if a suitable opportunity arises.