Network Support Engineer

Position Overview

We are seeking a skilled Network Support Engineer to become a vital member of a dedicated 24x7 operations team responsible for maintaining a highly available, mission-critical infrastructure environment. This role emphasizes ensuring system uptime, swift incident management, proactive maintenance, troubleshooting, software testing, and operational support, all aligned with established service level agreements (SLAs).

Primary Responsibilities

• Oversee and uphold the availability, performance, and stability of essential systems.
• Identify and resolve hardware, software, and infrastructure incidents promptly within agreed SLAs.
• Carry out preventive and corrective maintenance, conduct system health assessments, and verify configurations.
• Perform software validation, functional testing, and system checks post-upgrades, patches, and fixes.
• Maintain comprehensive records of incidents, maintenance activities, system configurations, and technical documentation.
• Manage on-site spare parts, equipment inventory, and asset/serviceability records efficiently.
• Coordinate with vendors to facilitate equipment maintenance, calibration, and technical support services.
• Assist in root-cause analysis and contribute to ongoing service improvement initiatives.
• Participate in a rotating 24x7 shift schedule and standby/on-call duties based on operational needs.

Candidate Requirements

• Diploma or Bachelor's Degree in IT, Computer Engineering, Electronics Engineering, or a related field.
• 1-2 years of hands-on experience supporting IT infrastructure or technical systems.
• Proficiency with one or more of the following: Windows/Linux operating systems, networking, firewalls, VMware/Hyper-V, Active Directory, UPS, PIM/PAM, or hardware troubleshooting.
• Knowledge of ITSM frameworks, incident management, and change management processes.
• Experience working in high-availability or mission-critical environments is preferred.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work comfortably within a 24x7 shift environment and respond effectively to operational demands.

Work Schedule

The position operates on a rotating schedule, consisting of three consecutive workdays followed by two days off, then two workdays followed by three days off, ensuring continuous operational coverage. Additionally, employees may be required to participate in on-call or standby rotations, with specific requirements communicated based on project and operational needs.

WeiTing, IHRP-CP

Account Lead - Account Servicing-Staffing
Personnel Registration No. R1981023

Adecco Personnel Pte Ltd

1 Scotts Road, Shaw Centre #18-08, Singapore 228208

UEN: 198500164K | EA Licence No. 91C2918