Lead Engineer Salesforce AI Agentforce

Job Overview

Your Key Responsibilities Will Include:

AI Governance, Policy & Responsible Implementation

• Establish, document, and uphold AI governance policies, ethical standards, compliance expectations, and approval protocols for Salesforce AI functionalities, including Agentforce and Einstein.
• Evaluate proposed AI tools and agent use cases across various business functions for regulatory, ethical, privacy, security, and operational readiness.
• Create effective guardrails for agent design, topic setup, actions, data grounding, escalation processes, audit trails, and human oversight.
• Monitor changing AI regulations, Salesforce trust protocols, and corporate policies, converting requirements into actionable governance practices for delivery teams.
• Develop AI risk assessment templates, model/use-case review checkpoints, exception handling processes, and remediation procedures for Salesforce AI implementations.
  
  

Agentforce Enablement & Design Guidance

• Advise teams on Agentforce design methodologies, agent topics, actions, instructions, prompt quality, hallucination mitigation, and safe transitions to human users.
• Facilitate responsible AI innovation by guiding teams from ideation to governed pilot phases, production readiness, and measurable business results.
• Collaborate with Data Cloud, Data Stewardship, and Integration teams to ensure agent grounding data is precise, permission-aware, compliant, and suitable for its intended use.
• Create reusable Agentforce templates, documentation, training resources, and playbooks to promote consistent adoption across Business Groups and World Areas.
  
  

Audit, Monitoring & Continuous Enhancement

• Conduct audits of AI agent usage, performance, quality, compliance, bias risk, and outcome metrics, coordinating remediation actions when issues arise.
• Establish AI trust and safety metrics, adoption indicators, value assessments, and executive reporting for Salesforce AI functionalities.
• Collaborate with Security, Legal, Compliance, Architecture, and Data teams to ensure AI controls align with Emerson's enterprise policies and risk management posture.
• Support post-deployment evaluations, incident analysis, and ongoing enhancement of AI governance standards and agent operational models.
  
  

Your Profile:

You thrive on assisting Emerson in innovating responsibly, transforming emerging AI capabilities into reliable business tools (Nimble Learning; Strategic Mindset). You possess the ability to identify risks without hindering progress, applying sound judgment to privacy, compliance, security, data readiness, and user experience considerations (Decision Quality; Manages Complexity). You articulate ideas effectively with both technical teams and senior leadership, making AI governance practical and actionable (Communicates Effectively). You foster alignment across functions that may view AI from different perspectives, instilling confidence that Agentforce capabilities can scale securely and deliver value (Collaborates; Builds Networks; Ensures Accountability).

To Succeed in This Role, You Will Need:

Technical Expertise:

• Understanding of Salesforce Agentforce concepts, including agent design, topics, actions, instructions, guardrails, grounding, human handoff, and monitoring.
• Familiarity with Salesforce Einstein and AI-enabled CRM features, along with knowledge of Salesforce Data Cloud as an AI data foundation.
• Experience with AI/ML governance frameworks, responsible AI principles, model/use-case risk assessment, bias monitoring, and AI auditing practices.
• Knowledge of data privacy regulations and compliance issues, such as GDPR, CCPA, industry-specific standards, and enterprise security controls.
• Insight into LLM capabilities, limitations, hallucination risks, prompt engineering techniques, retrieval/grounding patterns, and safe automation design.
  
  

Interpersonal and Leadership Abilities:

• Cross-functional influence and education across business, delivery, data, security, legal, compliance, and architectural stakeholders.
• Risk assessment and mitigation planning with the discernment to differentiate between acceptable experimentation and unacceptable enterprise risk.
• Ability to communicate AI concepts, controls, and trade-offs clearly to non-technical leaders and delivery teams.
• Pragmatic governance focus that promotes responsible innovation rather than creating unwarranted obstacles.
• Curiosity, regulatory awareness, and disciplined learning in a rapidly evolving AI technology environment.
  
  

Required Certifications:

• Salesforce Agentforce certification.
• Salesforce AI Associate, Salesforce Administrator, Data Cloud, or certifications in responsible AI / AI ethics are preferred.
  
  

Preferred Qualifications:

• Experience with AI use cases in manufacturing, industrial, commercial, service, or channel sectors.
• Practical experience with Salesforce Einstein, Agentforce, Data Cloud, or CRM automation.
• Formal certification in AI ethics, responsible AI, privacy, security, or compliance.
• Familiarity with Salesforce Trust Layer concepts, permission-aware grounding, and enterprise AI assurance practices.
• Experience designing AI governance frameworks for global, matrixed organizations.
  
  

Qualifications That Differentiate You:

• A Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Business, Legal/Compliance, or a related field is required; an advanced degree is preferred.
• 3+ years of experience in AI/ML governance, data ethics, compliance, risk management, enterprise technology, or Salesforce platform leadership.
• Experience defining or implementing governance frameworks for AI, analytics, automation, or data-driven technology in an enterprise context.
• Strong comprehension of data privacy, security, compliance, auditability, and responsible AI principles.
• Capability to distill complex AI concepts and risks into clear guidance for technical, business, legal, and executive audiences.
• Willingness to travel approximately 10-20% globally.
  
  

Our Culture & Commitment to You:

At Emerson, we emphasize a workplace where every employee is recognized, respected, and empowered to develop. We cultivate an environment that encourages innovation, collaboration, and diverse viewpoints—because we believe that great ideas stem from great teams. Our dedication to continuous career development and fostering an inclusive culture ensures you receive the support needed to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can create a lasting impact. We understand that diverse teams working collaboratively are essential to driving growth and achieving business results.

We prioritize employee well-being, offering competitive benefits packages, a variety of medical insurance options, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture includes flexible time-off policies, encompassing paid parental leave (for both mothers and fathers), vacation, and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are inspired by a spirit of collaboration that empowers our diverse, multicultural teams worldwide to drive innovation that enhances health, safety, intelligence, and sustainability. We invite you to join us in our ambitious goals.

We have established an engaged community of curious, dedicated individuals who thrive in an environment where they feel welcomed, trusted, celebrated, and empowered to tackle the world's most complex challenges—benefiting our customers, communities, and the planet. You will contribute to this essential work while advancing your skills through our award-winning employee development initiatives. We take our role as a responsible corporate citizen seriously, committed to our people, our communities, and the world at large.

At Emerson, you will witness that our people are the core of everything we do. So, let's embark on this journey together. Let's think differently, learn, collaborate, and grow. Seek opportunities, push boundaries, and be empowered to enhance our world. Let’s accelerate progress—together.

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About Emerson

Emerson stands as a global leader in automation technology and software. Through our extensive domain expertise and a history of flawless execution, Emerson aids customers in vital industries such as life sciences, energy, power and renewables, chemical, and advanced factory automation to operate more sustainably while enhancing productivity, energy security, and reliability.

With a global presence and a comprehensive suite of software and technology, we are assisting companies in realizing digital transformation to significantly improve their operations, conserve resources, and enhance safety.

We provide equitable opportunities, celebrate diversity, and tackle challenges with confidence, believing that collectively we can make a significant impact across a wide range of countries and industries. Whether you are an experienced professional seeking a career transition, an undergraduate exploring possibilities, or a recent graduate with an advanced degree, you will find your opportunity to make a difference with Emerson. Join our team—let's move forward!

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