Key Account Manager - B2B Sales

Job Summary

As a Key Account Manager, you will oversee and expand partnerships with the company’s most important clients. This position focuses on strengthening long-term relationships, improving customer satisfaction, and supporting revenue growth. Success in this role requires a combination of sales acumen, strategic planning, and effective communication to ensure key accounts remain successful and retained.

Roles & Responsibilities

1. Establish, build, and sustain strong relationships with key clients, serving as the primary point of contact for all business needs.
2. Create and execute strategic account plans to meet sales targets, grow existing accounts, and uncover new business opportunities.
3. Run recurring business review meetings with clients to evaluate needs, resolve concerns, and deliver appropriate solutions.
4. Work closely with sales, marketing, and customer support teams to support seamless delivery and an exceptional customer experience.
5. Find and pursue upselling and cross-selling opportunities within current accounts to increase revenue.
6. Monitor industry trends, market conditions, and competitor activity to recognize potential threats and opportunities early.
7. Produce and share reports covering account performance, sales forecasts, and market insights with internal stakeholders.
8. Partner with the sales team to manage contract negotiations, renewals, and pricing discussions.
9. Deliver outstanding customer service by responding to client questions quickly, resolving issues, and coordinating with internal teams for timely solutions.
10. Transmit client feedback and insights to product development teams to support the creation of new products and services.

Required Skills

1. Demonstrated sales and account management capability, including a proven record of handling key accounts and achieving revenue targets.
2. Exceptional communication and interpersonal skills to connect with clients, understand their requirements, and build lasting relationships.
3. Ability to think strategically and solve problems by recognizing client challenges, proposing solutions, and driving business growth.
4. Strong negotiation and influencing skills to manage complex client relationships and secure outcomes that benefit both parties.
5. Analytical mindset with the ability to interpret data, identify actionable insights, and make decisions based on data.
6. Solid organizational and time management skills to prioritize effectively, manage multiple projects, and meet deadlines.
7. Competence with CRM software and MS Office to maintain client records, track activities, and generate reports.
8. Self-driven and proactive, with a strong commitment to delivering excellent customer service.
9. Capability to work independently and also contribute effectively within a team environment.
10. Strong understanding of the industry and market dynamics.

Qualifications

1. Proven experience in sales, key account management, or customer relationship management roles.
2. Industry or market knowledge related to the company’s operations.
3. Familiarity with CRM software and other sales tools.
4. Strong business judgment and financial understanding.
5. Willingness to travel to meet clients as required.
6. Certifications or training in sales, account management, or CRM are a plus.