IT Manager (Independent Role)

Overview:

We are looking for an experienced IT professional to oversee and troubleshoot our technology infrastructure, ensuring peak performance and security across all devices and networks.

Key Responsibilities

• Configure, deploy, and resolve technical issues for laptops, desktops, and mobile devices across different operating systems, including Windows, Mac, iOS, and Android.
• Implement basic security measures on managed devices through patch management, antivirus enforcement, and screen-lock policies.
• Offer in-person helpdesk support and troubleshooting assistance.
• Manage office networking equipment such as routers, switches, and access points, as well as physical structured network cabling.
• Oversee general workplace technology, encompassing audiovisual equipment, printers, meeting room configurations, and Wi-Fi coverage.
• Maintain an up-to-date asset register to monitor hardware inventory, user assignments, and equipment conditions.
• Develop standardized IT operating procedures for device setup, onboarding, offboarding, and asset management.
• Manage relationships with vendors and ISPs, including performance assessments and contract renewals.
• Oversee IT budget forecasting and hardware lifecycle management.
• Initiate and lead IT projects such as infrastructure enhancements, network improvements, and onsite event support.
• Supervise junior IT staff, interns, or external contractors as needed.
• Conduct compliance reviews for ISO/IEC 27001:2022 and prepare necessary technical documentation.
• Execute additional related tasks as required to support organizational objectives.

Qualifications

• A minimum of 5 years of experience in IT operations or infrastructure management with proven lifecycle ownership.
• Extensive hands-on experience in troubleshooting Windows, Mac, iOS, Android, and office network configurations (including routers, switches, and cabling).
• Strong ability to establish standard operating procedures, manage IT asset inventories, and negotiate vendor contracts.
• Preferred knowledge of fundamental endpoint security practices, including patch management, multi-factor authentication, and antivirus enforcement.
• Experience with management software such as Snipe-IT or Lansweeper.
• Relevant certifications like CompTIA A+ or Network+ are highly desirable.
• An understanding of cloud-hosted systems, such as AWS.
• Familiarity with ISO/IEC 27001:2022 standards is advantageous.