International Call Center- Banking Support

We are excited to announce an opening for an International Call Centre / Call Centre Agent / Customer Service role, offered on an initial 12-month contract basis (with the possibility of extension depending on project needs).

Please review the following job details to ensure they meet your expectations.

Key Responsibilities

• Inbound & Outbound Support: Respond to inquiries via phone, email, or chat concerning bank accounts, loans, and credit card services.
• Transaction Processing: Efficiently manage secure customer requests, fund transfers, and data modifications.
• Product Promotion: Advocate for banking products, digital self-service solutions, and credit services.
• Performance Metrics: Achieve performance benchmarks for call resolution, service quality, and schedule compliance.

Shift & Work Schedule

• PM Shifts: Rotating shifts including 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Shifts will include weekends and public holidays on a rotating schedule (typically with one weekday and one weekend day off).
• Compensation: Monthly shift allowances will be provided.
• Skills: Excellent telephone etiquette, active listening, and effective communication skills.
• Flexibility: Willingness to work rotating or staggered shifts.

Important Note:

Please submit your resume in Word format to [HIDDEN TEXT].

If this position does not suit you, we encourage you to refer your friends.