Fraud Analyst

Role Overview

Our Kuala Lumpur office stands as the technological hub of MoneyLion, where we take pride in pioneering innovative projects and excelling in a dynamic and demanding atmosphere. Join our diverse team of forward-thinkers and disruptors as we challenge the conventional finance sector!

The Fraud Analyst role is centered on fraud-related tasks, including chargeback investigations, reporting, and account oversight. This position will collaborate closely with the Data Science team, Risk team, and Customer Care teams to monitor activities and keep all relevant parties informed of current or emerging trends.

Primary Responsibilities

• Conducts in-depth reviews of fraud queues, encompassing ACH transfers, proof of authorization, and bank-required reporting
• Monitors customer activities for fraudulent actions; detects potential trends and effectively communicates insights to Fraud Operations colleagues and management
• Investigates chargeback disputes and assesses the legitimacy of claims
• Performs detailed verification of documents provided by customers to confirm the authenticity of suspicious accounts
• Ensures a positive customer experience by making quality decisions and adhering to internal service level agreements (SLAs)
• Maintains strict QA and productivity standards consistently
• Collaborates with the Customer Care team as needed to support fraud-related inquiries and investigations
• Assists in identifying areas for improvement and addressing challenges with existing tools
• Undertakes additional operational tasks as required

About You

• Bachelor's degree in a quantitative field preferred; equivalent experience will be considered
• Minimum of 1 year in fraud investigation and/or dispute review; banking experience is advantageous
• Proficient in SQL and Microsoft Office, particularly Excel
• Outstanding communication and writing abilities
• Strong attention to detail and adept problem-solving skills
• Ability to manage challenges independently and adapt swiftly when needed
• Results-oriented; consistently meets and exceeds goals
• Experience collaborating with Customer Service teams and/or third-party vendors is a plus

Next Steps...

Upon submitting your application, you can anticipate the following steps in our recruitment process:

1. Online Preliminary Technical Assessment.
2. Interview with the Talent Acquisition Team (Virtual or in-person)
3. Interview with the Hiring Manager (Virtual or in-person)

If you have previously applied for this role and were not selected, we encourage you to reapply after a 6-month period.

What We Value

We appreciate growth-oriented and collaborative individuals with high learning agility who exemplify our core values of teamwork, customer-first approach, and innovation. Each member of the MoneyLion Team is passionate about fintech and dedicated to contributing fully to our mission.

MoneyLion is committed to providing equal employment opportunities to all employees. Every decision made regarding our workforce is based on merit, competence, and performance, free from discrimination. We strive to create a team that reflects a diverse range of backgrounds, perspectives, and skills. Within our team, everyone is valued equally. We recognize the full potential of diversity and encourage you to bring your authentic self to work every day.