Customer Service agnet

Kuala Lumpur ₹3K-4K LPA Posted 24 Sept 2026

FULL TIME

Banking

Charts

Inbound Calling

Outbound Calls

Manage customer inquiries via customer care / contact-center channels.
Assist clients using secure in-app messaging, addressing requests, inquiries, and document submissions.
Deliver precise information on banking products, services, fees, and terms & conditions.
Address account-related questions, balance inquiries, and transaction disputes through secure communication channels.
Resolve customer complaints, ideally at the first point of contact whenever feasible.
Escalate any unresolved or complex matters to the relevant specialist/internal team.
Follow up with clients to keep them updated on the status of unresolved complaints.
Ensure customer data confidentiality and privacy are upheld at all times.
Recognize and properly manage fraudulent or suspicious activity and security-related issues.
Guarantee that customer interactions are conducted in a professional, fair, and transparent manner while adhering to applicable banking regulations.
Conduct root-cause analysis / identify recurring complaint trends to aid in service and process enhancements.
Assist customers across digital banking platforms and offer guidance on utilizing KAF Digital Bank's services.