Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

Overview

A career with IBM Consulting is centered around fostering enduring client partnerships and engaging in collaborative efforts on a global scale. You will collaborate with prominent organizations from various sectors, assisting them in navigating their hybrid cloud and AI transformations. Backed by our strategic alliances, robust IBM technologies, and Red Hat solutions, you will possess the resources necessary to effectuate significant change and enhance client outcomes. At IBM Consulting, a spirit of inquiry drives our achievements. You will be encouraged to question conventional practices, pursue innovative ideas, and develop groundbreaking solutions that yield tangible results. Our culture prioritizes growth and empathy, emphasizing your long-term professional development while appreciating your distinct skills and experiences.

Your Responsibilities

Key Duties

• Oversee three operational teams on a daily basis, ensuring that all functions produce accurate, timely, and compliant outcomes.
• Guarantee adherence to procurement policies, controls, and audit standards.
• Take ownership of and report on SLA and KPI performance, swiftly identifying gaps and implementing corrective measures before issues escalate.
• Serve as the ultimate escalation point for intricate challenges related to procurement, accounts payable, vendor management, and financial systems.
• Develop your team, from analysts to senior subject matter experts, through coaching, performance evaluations, and structured development initiatives.
• Deliver clear and concise operational reports to Senior Management weekly, monthly, and quarterly.
• Identify and spearhead process improvement and automation projects to enhance efficiency and minimize manual tasks.
• Ensure all operations comply with internal audit, compliance, and regulatory standards—a critical requirement in the medical sector.
• Act as the primary liaison for internal business partners, finance controllers, IT teams, and external vendors concerning operational issues.
• Promote a culture of accountability, continuous enhancement, and high-quality service delivery across all teams.
• Assist in transition, training, knowledge transfer, and operational readiness initiatives.
• Compile operational reports, analyze performance trends, and suggest improvement strategies.
  
  

Essential Experience

Required Technical and Professional Skills

• 5-7 years of experience in Finance Shared Services, BPO, or Accounts Payable operations, preferably within a regulated or medical/healthcare environment.
• 1-3 years of experience in a leadership or supervisory role.
• Proficient in both English and Chinese.
  
  

Desirable Technical and Professional Skills

Preferred Qualifications & Experience

• Strong practical knowledge in areas such as invoice processing, accounts payable, employee expense management, or procurement support.
• Familiarity with ERP and financial platforms including SAP, Oracle, Coupa, Ariba, or Concur. Proficient in Excel and PowerPoint for reporting purposes.
• Experience managing operations against established service levels, with the capability to analyze performance data and drive enhancements.
• Excellent skills in stakeholder management, communication, and problem-solving.
• Knowledge of internal controls, audit preparedness, and compliance requirements pertinent to finance operations (familiarity with SOX or similar frameworks is advantageous).
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• A Bachelor's Degree in Business, Supply Chain, Procurement, or a related field is preferred.
• Experience within the healthcare industry is an added advantage.