N2N2S Global Workforce Solutions India Private Limited
Lead Analyst Workday
Malaysia Posted 10 Oct 2026
FULL TIME
Servicenow
Workday
System Configuration
Job Description
Job Title: Lead Analyst Workday
Type: Contract
Location: Kuala Lumpur, Malaysia
Work Mode: Onsite
Job Description:
Requirements:
Strong comprehension of system functionalities.
Knowledgeable in application development methodologies and system configurations.
3 to 5 years of relevant experience in regional solution/system support.
Experience in Workday modules for BAU support; familiarity with any HR Workday modules is advantageous.
Proficient with ITSM tools (ServiceNow) and SLA management.
Hands-on experience with HR processes and practices.
Demonstrates consistency and proactivity in BAU operations and deliverables.
Roles & Responsibilities:
Provide L2 operational support, addressing tickets, incidents, and support requests related to Workday and HR applications.
Ensure resolution times meet SLA targets.
Exhibit self-discipline and deliver quality work to foster accountability and trust in the workplace.
Conduct system configuration and customization tasks.
Monitor system notifications (errors) and take necessary actions.
Assist end users in utilizing the system and enhance overall HRIT platform proficiency among users.
Support the Manager in executing proof of concepts (POCs) for new Change Requests as needed.
Engage in regional project activities with a focus on HRIT.
Facilitate successful system and process integration, ensuring efficient SLA-driven end-user support and communication.
Coordinate with relevant colleagues or business partners outside of HRIT to ensure functional work delivery as required.
Collaborate with stakeholders to gather and refine requirements.
Effectively manage S1 issue escalation with the appropriate parties.
Ensure solutions align with global standards and collaborate with the global solutions architecture team for alignment.
Best Regards
Walia Khan
Type: Contract
Location: Kuala Lumpur, Malaysia
Work Mode: Onsite
Job Description:
Requirements:
Strong comprehension of system functionalities.
Knowledgeable in application development methodologies and system configurations.
3 to 5 years of relevant experience in regional solution/system support.
Experience in Workday modules for BAU support; familiarity with any HR Workday modules is advantageous.
Proficient with ITSM tools (ServiceNow) and SLA management.
Hands-on experience with HR processes and practices.
Demonstrates consistency and proactivity in BAU operations and deliverables.
Roles & Responsibilities:
Provide L2 operational support, addressing tickets, incidents, and support requests related to Workday and HR applications.
Ensure resolution times meet SLA targets.
Exhibit self-discipline and deliver quality work to foster accountability and trust in the workplace.
Conduct system configuration and customization tasks.
Monitor system notifications (errors) and take necessary actions.
Assist end users in utilizing the system and enhance overall HRIT platform proficiency among users.
Support the Manager in executing proof of concepts (POCs) for new Change Requests as needed.
Engage in regional project activities with a focus on HRIT.
Facilitate successful system and process integration, ensuring efficient SLA-driven end-user support and communication.
Coordinate with relevant colleagues or business partners outside of HRIT to ensure functional work delivery as required.
Collaborate with stakeholders to gather and refine requirements.
Effectively manage S1 issue escalation with the appropriate parties.
Ensure solutions align with global standards and collaborate with the global solutions architecture team for alignment.
Best Regards
Walia Khan
| Walia Khan Technical Recruiter - APAC |