Banking Customer Service Executive

Location: Singapore

Shift: Afternoon and weekend shifts

Job Overview

We are seeking a dedicated Customer Service Executive with a strong focus on customer satisfaction to manage inquiries and service requests related to our banking products and services. This position requires delivering professional assistance via phone, email, and chat while prioritizing accuracy, security, and exceptional service quality.

Primary Responsibilities

• Address customer inquiries through phone, email, and chat regarding banking accounts, loans, credit cards, and other financial services.
• Execute customer requests, including account modifications, fund transfers, and service inquiries, with precision and security.
• Provide prompt solutions and escalate complex situations to appropriate teams as necessary.
• Encourage the use of relevant banking products, credit options, and digital self-service tools.
• Ensure accurate maintenance of customer records while adhering to banking protocols and service standards.
• Aim to meet performance benchmarks related to call resolution, service excellence, productivity, and compliance.

Shift & Work Schedule

This position requires the ability to work flexible afternoon shifts, including weekends.

Afternoon Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotating basis.
• Typically consists of one weekday off and one weekend off, according to the roster.
• Monthly shift allowances will be available where applicable.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication, active listening, and customer service abilities.
• Professional telephone manners and capability to effectively manage customer inquiries.
• Willingness to work on rotating or staggered shifts, including weekends and public holidays.
• Prior experience in banking, customer service, call centers, BPO, BPS, or contact centers is preferred.
• Entry-level candidates with excellent communication and customer service skills are encouraged to apply.

Interested applicants are invited to provide the following information -

Candidate Name (as per Passport)

First Name

Last Name

Total Experience

Relevant Experience

Current Company

Notice Period

Current Salary

Expected Salary

Reason for Change

Shift Availability

Profile Summary

Important Note:

Please send your resume in Word format to [HIDDEN TEXT].

If this opportunity does not align with your skills, we encourage you to refer your acquaintances.

Interested candidates may contact me for a confidential conversation at +65 68177759.

Best Regards,

Arti C

Senior Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
• Website: helius-tech.com