Executive - Technical Support (English, Mandarin and Cantonese Language Support)

Job Overview

Key Responsibilities:

• The Executive Technical Support role requires native fluency in English, Mandarin, and Cantonese, both written and spoken.
• Handle calls and digital communications to assist customers and clients with technical challenges related to everyday computer usage, including desktops, laptops, tablets, and other devices.
• Identify issues and offer technical solutions during the interaction or arrange for service dispatch as needed.
• Manage cases comprehensively from initiation to resolution, ensuring consistent follow-up and regular updates to customers regarding the status of their inquiries.
• Consistently aim to fulfill and exceed customer expectations and needs.
• Keep updated on new processes and product releases by reviewing updates, studying product information, and engaging in team meetings, training sessions, forums, and discussions.
• Provide constructive feedback to Team Leaders and the Customer Care Manager regarding any potential areas for improvement.
• Exhibit the professionalism required to work remotely with minimal supervision.
• Expected to achieve established Key Performance Indicators (KPIs).

Qualifications and Skills:

• A degree, diploma, or an equivalent professional qualification is required.
• Strong command of English, Mandarin, and Cantonese, both spoken and written.
• Recent graduates with strong communication skills and relevant experience or familiarity with computer-related issues are encouraged to apply.
• Knowledge of hardware and technology related to desktops, laptops, and tablets is essential.
• Proficiency in troubleshooting and problem-solving with a technical mindset is necessary.
• Familiarity with Microsoft Operating Systems and Office Suites is required.