Executive, Higher Education

• HE Programme Delivery: Oversee and ensure a streamlined and organized approach to the delivery of educational programs. Manage contracts, payment processes, billing, enrollment system configurations, student pass validity, and report evaluations. Guarantee the proper setup for class selection, course assessments, and online teaching platforms as necessary.
• Coordination with University Partners/Stakeholders: Foster positive relationships with university partners, stakeholders, and student leaders. Stay informed about any changes from university partners/stakeholders that could impact resource management. Organize and facilitate activities to support campus visits.
• Lecturer Management: Compile necessary information for the effective deployment of qualified lecturers. Ensure that lecturers receive approval from both SIM and SSG to teach. Address and propose solutions to challenges faced by lecturers as required.
• Student Management: Supervise the entire student life cycle. Maintain prompt, friendly, and supportive communication with all stakeholders including prospective students, current students, and alumni. Address customer complaints and feedback. Collaborate with academic leaders to assess academic performance and implement interventions for underperforming students as necessary.
• Class Scheduling and Assessment Management: Execute delivery operations in accordance with course requirements, SSG regulations, and internal quality standards as applicable.
• Process Innovation: Organize data to facilitate the digitization and automation of processes. Gather team feedback, identify challenges, and propose practical solutions. Engage in testing and User Acceptance Testing (UAT) of new systems prior to full implementation.
• Marketing and Recruitment: Maintain an updated database of students and graduates for profiling purposes. Support all marketing and recruitment initiatives, conduct briefings, and collaborate with key stakeholders to ensure a seamless onboarding experience for new students.
• Programme Review: Generate data and statistics to assist with planning and evaluating activities. Ensure follow-up on changes related to system setup and other aspects for both internal and external programme reviews.

Requirements:

• Bachelor's Degree or Diploma holder
• 3 - 5 years of relevant work experience
• Exceptional communication, interpersonal, and presentation skills
• A collaborative team player with a mature demeanor and a positive outlook
• Resourceful, self-motivated, and capable of working independently
• Detail-oriented, able to manage multiple tasks, work under pressure, and committed to meeting deadlines
• Strong proficiency in both written and spoken English