Executive, Higher Education

• HE Programme Delivery: Supervise and ensure an effective and organized system for programme delivery. Manage contracts, payments, billing, enrolment system configuration, student pass validity, and report verification. Guarantee proper arrangements for class selection, course evaluations, and online teaching platforms as necessary.
• Coordination with University Partners/Stakeholders: Foster strong relationships with university partners, stakeholders, and student leaders. Stay informed about changes from university partners/stakeholders that may impact resource management. Organize and implement activities to facilitate visits.
• Lecturer Management: Compile the necessary information for the correct allocation of qualified lecturers. Ensure that lecturers receive approval to teach from both SIM and SSG. Propose solutions to challenges encountered by lecturers, as applicable.
• Student Management: Oversee the entire student life cycle. Maintain prompt, friendly, and supportive communication with stakeholders, including prospects, students, and alumni. Address customer complaints and feedback effectively. Collaborate with academic leads to assess academic performance and implement interventions for underperforming students, as applicable.
• Class Scheduling and Assessment Management: Execute delivery operations in line with course requirements, SSG regulations, and internal quality standards, as applicable.
• Process Innovation: Coordinate data to facilitate the digitization and automation of systems. Gather team feedback, identify challenges, and propose practical solutions. Engage in testing and user acceptance testing (UAT) of new systems prior to full implementation.
• Marketing and Recruitment: Maintain an updated database of students and graduates for profiling purposes. Support all marketing and recruitment initiatives, conduct briefings, and collaborate with key stakeholders to ensure a seamless onboarding experience for new students.
• Programme Review: Compile data and statistics for activity planning and reviews. Ensure follow-through on changes, such as system setup, for both internal and external programme reviews.

Requirements:

• Bachelor's Degree or Diploma holder
• 3 - 5 years of working experience
• Excellent communication, interpersonal, and presentation skills
• Team player with a mature personality and positive attitude
• Resourceful, self-motivated, and independent
• Detail-oriented, able to manage multiple tasks, work under pressure, and committed to meeting deadlines
• Strong command of written and spoken English