Delivery Lead

Job Overview & Requirements

About Us: At Allegis Group, we have been dedicated to empowering career success for more than 35 years by creating opportunities for employees to excel. We take pride in cultivating an inclusive workforce and adhere to a core set of values centered around integrity, collaboration, relationship-building, and community engagement.

As a leading provider of talent solutions worldwide, Allegis Group operates from over 500 locations globally. Our network of specialized brands, including Aerotek, TEKsystems, and Aston Carter, delivers a comprehensive array of talent solutions that address a wide range of workforce challenges and drive organizational success.

Position Overview:

• The Delivery Lead (DL) is an essential member of the Services Delivery Team at TEKsystems, tasked with delivering capacity-based solutions to our client base.
• This role involves overseeing service delivery to clients or customers, supporting the Account Service Manager. The Delivery Lead ensures high-performance standards by establishing processes, monitoring consultants, and evaluating feedback to enhance quality improvement initiatives.
• Success in this role is defined by delivering exceptional service to clients and consultants, thereby advancing business objectives while maintaining a focus on profitability and risk management. The Delivery Lead will possess expertise in managing customer relationships, leveraging these connections to propose solutions and recommendations that enhance business offerings.

Key Responsibilities:

Project Delivery

Aligned with our commercial commitments and client expectations:

• Compile and present status reports regarding resources engaged, as outlined by the client during Monthly or Quarterly Reviews.
• Oversee revenue tracking.
• Aggregate project status and budget data across the project portfolio.
• Manage issue resolution processes and ensure timely notifications to all relevant parties.
• Understand escalation protocols among consultants, client assignment managers, and internal stakeholders.
• Identify and manage the change control process. Account Management
• Oversee the onboarding and offboarding of consultants.
• Supervise timekeeping and scheduling processes related to TEKsystems consultants.
• Maintain the required Communication Plan.
• Engage in Account Strategy discussions with internal collaborators.
• Understand and direct the orientation process for consultants.

Management Duties

• Create and uphold project-related documentation, including processes, tools, and procedures that align with the TEKsystems Methodology Life Cycle.
• Comprehend and manage customer requirements to ensure compliance with contracts and satisfaction of client expectations.

Requirements:

• Outstanding oral and written communication skills with the ability to build rapport swiftly.
• Demonstrated capability to develop strong relationships, even under challenging circumstances.
• Knowledge of contingent labor and staffing agency operations.
• Familiarity with Statement of Work (SOW) and contractual obligations within supplier-client dynamics.
• Extensive experience interacting directly with external end clients.
• Proficient in questioning techniques, facilitating discussions, and extracting information for analytical use.
• Exceptional written communication skills, as evidenced by client-facing documentation.
• Adept at synthesizing diverse information (both verbal and derived) into succinct and valuable reports.
• Possesses strong problem-solving and analytical thinking capabilities.
• Highly organized with effective time management and organizational skills.
• Numerically proficient with an understanding of financial and project budget reporting.
• Self-motivated and dedicated to personal growth and professional development.
• Exhibits a proactive attitude and the ability to work independently.

Qualifications

• A minimum of 3 years of experience in PMO / Project Administration / Resource Management.
• A relevant bachelor's degree or equivalent experience is required.
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Experience in reporting.
• A general understanding of IT projects and project management principles.
• Experience in the financial services sector is preferred.