Customer Support Associate

Job Responsibilities:

• Handle inbound and outbound customer calls regarding orders, returns, payments, and general queries.
• Provide timely and effective resolutions ensuring customer satisfaction.
• Troubleshoot issues related to e-commerce transactions.
• Escalate unresolved issues as per SOPs and follow up for closure.
• Maintain accurate logs and adhere to process quality standards.

Requirements:

• Minimum 1 year of experience in international voice process (preferably in E-commerce/Customer Support).
• Excellent communication skills (verbal and written).
• Strong problem-solving and customer handling skills.
• Willingness to work in US night shifts.
• Immediate availability preferred.