Retail Management Consultant

Job Description:

• As a specialist in one or more areas of the Retail sector, you will take charge of managing and leading client projects on behalf of Infosys Consulting. Your role will involve analyzing various challenges within the Retail domain, defining strategic visions, identifying potential solutions, and collaborating with the broader technology organization to ensure effective use case implementation.

Key Responsibilities:

• Lead or participate in engagements aimed at establishing vision and strategy for diverse Retail clients, which may include sectors such as food, grocery, fashion, home furnishings, and quick service formats, including franchise-operated businesses.
• Your work may encompass a variety of areas across the value chain.
• These areas could include Omni-Channel, Store Operations, Back Office Functions, Supply Chain, Buying, Merchandising, Product Lifecycle Management (PLM), Assortment Planning, Demand and Supply Planning, Pricing Strategies, Promotions, Customer Relationship Management (CRM), Loyalty Programs, Store Location Planning, and Retail Analytics.
• Collaborate closely with clients to grasp their strategic vision, and outline process blueprints or detail requirements for subsequent implementation by technology teams.
• Alternatively, assess retail operations to identify key personas, recognize challenges and bottlenecks, finalize the desired capabilities, and develop a technology roadmap to address these challenges and enhance operational scalability.
• Conduct research and benchmarking of various retail operations to propose innovative solutions and best practices that enable retail brands to maintain a competitive edge.
• Utilize and implement optimization techniques, analytics, artificial intelligence (AI), machine learning (ML), and scenario planning to enhance retail operations, measure and report on key performance indicators (KPIs), and deliver value.
• Examine potential process areas to uncover issues and challenges, collaborate with the technology divisions at Infosys Ltd to generate ideas, drive market strategies, and proactively engage clients to secure consulting deals.

Technical Requirements:

• MBA from a top-tier or mid-tier business school with at least 5 years of experience in the Retail industry, or a Bachelor of Engineering from a leading university with a minimum of 7 years of experience in Retail Operations.
• Experience in one or more specified areas of Retail consulting, managing business functions, or equivalent experience in Brick-and-Mortar, Omni-channel, or eCommerce within the Retail sector.
• Certification or specialization in Retail Operations, Point of Sale systems, back office systems, Enterprise Resource Planning (ERP), Buying, Merchandising, or Store Management is advantageous.
• Ability to work effectively with diverse stakeholders, including Business Leads, Business SMEs, IT teams, Testing Architects, and Market Teams.
• Familiarity with optimization techniques, as well as applying AI, ML, automation, or advanced analytics for enhanced operations and productivity improvements, is a plus.

Additional Responsibilities:

• Strong communication skills and comfort in presenting to stakeholders at various organizational levels, both in-person and remotely.
• Leadership abilities are desirable.
• Understanding of IT solutions with an entrepreneurial mindset is beneficial.
• Knowledge of Retail enterprise platforms, such as ERP systems like Oracle and SAP, Point of Sale systems, and Order Management Systems (OMS) like Sterling Commerce and Hybris.
• Experience with Merchandising, Financial Planning, Assortment Planning tools, Planogram tools, and Inventory Management tools is a significant advantage.

Preferred Skills:

• Domain->Retail->Retail - ALL
• Domain->Supply Chain Management->Supply Chain Collaboration
• Technology->Finacle-CRM->CRM-RetailCIF
• Technology->Supply Chain Management->Warehouse Management System