Customer Service Officer (Call Centre I Bank)

Exciting Career Opportunity

• Join one of the top banking institutions in the industry.

• We are seeking a skilled Customer Service Officer to enhance our dynamic team.

Position Overview

• Provide tailored telephone support to customers in our call center regarding banking products, account inquiries, and service-related questions in a timely and effective manner.
• Demonstrate the ability to grasp customers' requirements and offer suitable solutions with focused attention.
• Recognize opportunities for cross-selling during customer conversations.
• Consistently uphold superior service standards to ensure complete customer satisfaction.
• Gather customer feedback and identify patterns to facilitate continuous improvement.

Candidate Profile

• No prior experience necessary
• Previous experience in customer service or call center environments is highly desirable
• Comfortable working in a call center setting
• Dedicated and goal-oriented
• Excellent communication abilities
• Quick to adapt and eager to learn
• Strong commitment to customer service
• Availability for afternoon shifts and weekends is a must

How to Apply

• Please submit your resume and get in touch with us for follow-up, or send your resume to [HIDDEN TEXT]
• Use "Customer Service Officer" as your email subject line
• Only candidates selected for an interview will be contacted

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923