Client Relationship Manager (Account Manager)

• Customer Inquiries: Handle client interactions via phone, email, chat, and Jira Service Desk.
• Sandbox Testing: Perform User Acceptance Testing (UAT) to validate product features and functionality.
• Documentation: Create and maintain Standard Operating Procedures (SOPs) and internal content on Confluence.
• Product Knowledge: Stay current on product features and updates to provide accurate, informed support.
• Account Monitoring: Track and oversee new subscriber accounts to ensure smooth onboarding and compliance.
• Reports & Dashboards: Build and manage custom reports and dashboards to identify trends, insights, and KPIs.
• Product Enhancements: Gather customer feedback, document enhancement requests, and raise tickets to the development team.
• Demos & Training: Deliver product demonstrations and training sessions to clients.
• Meetings: Conduct performance review meetings with customers to provide updates and gather feedback.
• Cross-functional Collaboration: Partner with sales, development, and other internal teams to address client needs and deliver value.

Requirements:

Education & Experience:

• Bachelor's degree in any discipline
• Minimum 3 years of experience in FinTech or enterprise payments domain

Skills & Competencies:

• Strong analytical and problem-solving capabilities
• Proven customer focus with the ability to build and maintain strong client relationships
• Proficient in tools like Jira Service Desk, MS Office, Google Workspace, and CRM platforms
• Excellent verbal and written communication skills
• Effective time management with the ability to prioritize and manage a high volume of inquiries
• Ability to work under pressure, resolve problems independently, and make effective decisions
• Demonstrates dependability, integrity, professionalism, and determination