Lead Engineer Salesforce AI Agentforce

Job Overview

Your Role and Key Responsibilities:

AI Governance, Policy & Ethical Deployment

• Establish, document, and implement governance policies, ethical standards, compliance expectations, and approval criteria for Salesforce AI functionalities, specifically Agentforce and Einstein.
• Evaluate proposed AI toolsets and agent use cases across various business units for regulatory adherence, ethical considerations, privacy, security, and operational readiness.
• Create practical guidelines for agent design, topic setup, actions, data grounding, escalation procedures, auditability, and human oversight.
• Monitor changing AI regulations, Salesforce trust protocols, and corporate policies, converting requirements into actionable governance practices for delivery teams.
• Develop risk assessment templates, model/use-case review checkpoints, exception handling processes, and remediation strategies for Salesforce AI implementations.
  
  

Agentforce Enablement & Design Guidance

• Provide guidance to workstream teams on Agentforce design methodologies, agent topics, actions, instructions, prompt quality, hallucination prevention, and secure transitions to human users.
• Facilitate responsible AI innovation by assisting teams in progressing from concept development to governed pilot projects, production readiness, and measurable business results.
• Collaborate with Data Cloud, Data Stewardship, and Integration teams to ensure that agent grounding data is accurate, compliant, and suitable for its intended purpose.
• Create reusable Agentforce frameworks, documentation, training resources, and playbooks to promote consistent adoption across Business Groups and World Areas.
  
  

Audit, Oversight & Continuous Enhancement

• Conduct audits of AI agent usage, performance, quality, compliance, bias risk, and outcome metrics, coordinating remediation efforts when necessary.
• Establish metrics for AI trust and safety, adoption rates, value assessments, and executive reporting related to Salesforce AI functionalities.
• Collaborate with Security, Legal, Compliance, Architecture, and Data teams to ensure that AI controls are aligned with Emerson enterprise policies and risk management strategies.
• Support post-deployment evaluations, incident analyses, and the ongoing improvement of AI governance standards and agent operational frameworks.
  
  

Your Profile:

You are passionate about assisting Emerson in fostering responsible innovation, transforming emerging AI capabilities into reliable business tools (Nimble Learning; Strategic Mindset). You have the ability to identify risks without hindering progress, applying sound judgment regarding privacy, compliance, security, data readiness, and user experience trade-offs (Decision Quality; Manages Complexity). Your communication skills enable you to convey complex concepts to both technical teams and senior management, making AI governance practical and actionable (Communicates Effectively). You create alignment across diverse functions that view AI through various perspectives, instilling confidence that Agentforce capabilities can scale effectively and deliver value (Collaborates; Builds Networks; Ensures Accountability).

Qualifications Required:

Technical Skills:

• Understanding of Salesforce Agentforce principles, including agent design, topics, actions, instructions, guardrails, grounding, human transitions, and monitoring.
• Familiarity with Salesforce Einstein and AI-driven CRM functionalities, alongside an understanding of Salesforce Data Cloud as a foundation for AI data.
• Knowledge of AI/ML governance frameworks, responsible AI principles, model/use-case risk evaluation, bias monitoring, and AI auditing practices.
• Awareness of data privacy regulations and compliance requirements, including GDPR, CCPA, industry-specific standards, and enterprise security protocols.
• Insight into LLM capabilities, limitations, hallucination risks, prompt engineering techniques, retrieval/grounding methods, and safe automation design.
  
  

Interpersonal and Leadership Skills:

• Ability to influence and educate cross-functional teams encompassing business, delivery, data, security, legal, compliance, and architecture stakeholders.
• Expertise in risk assessment and mitigation planning, with the discernment to differentiate between acceptable experimentation and unacceptable enterprise risk.
• Effective communication of AI principles, controls, and trade-offs to non-technical leaders and delivery teams.
• Pragmatic governance approach that accelerates responsible innovation without introducing unnecessary obstacles.
• A strong sense of curiosity, regulatory insight, and disciplined learning in a swiftly changing AI technology landscape.
  
  

Certifications Required:

• Salesforce Agentforce certification.
• Salesforce AI Associate, Salesforce Administrator, Data Cloud, or certifications in responsible AI / AI ethics are advantageous.
  
  

Preferred / Nice-to-Have:

• Experience with AI applications in manufacturing, industrial, commercial, service, or channel contexts.
• Practical experience with Salesforce Einstein, Agentforce, Data Cloud, or CRM automation.
• Formal certifications in AI ethics, responsible AI, privacy, security, or compliance.
• Familiarity with Salesforce Trust Layer principles, permission-aware grounding, and enterprise AI assurance methodologies.
• Experience in designing AI governance frameworks for global, matrixed organizations.
  
  

Qualifications That Distinguish You:

• A Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Business, Legal/Compliance, or a related field is required; an advanced degree is preferred.
• Over 3 years of experience in AI/ML governance, data ethics, compliance, risk management, enterprise technology, or leadership within the Salesforce platform.
• Experience in defining or managing governance frameworks for AI, analytics, automation, or data-driven technologies within an enterprise environment.
• Deep understanding of data privacy, security, compliance, auditability, and responsible AI principles.
• Ability to simplify complex AI concepts and risks into clear, actionable guidance for technical, business, legal, and executive audiences.
• Willingness to travel approximately 10-20% globally.
  
  

Our Culture & Commitment to You:

At Emerson, we strive to create a workplace where each employee feels valued, respected, and empowered to grow. We cultivate an environment that promotes innovation, collaboration, and diverse perspectives—recognizing that great ideas stem from cohesive teams. Our dedication to ongoing career development and fostering an inclusive culture guarantees that you receive the support you need to thrive. Through mentorship, training, and leadership opportunities, we invest in your success so you can make a significant impact. We believe that diverse teams, working together, are essential for driving growth and achieving business results.

We also recognize the significance of employee well-being. Our competitive benefits packages include various medical insurance options, an Employee Assistance Program, employee resource groups, recognition programs, and more. Our culture supports flexible time off, including paid parental leave (for both maternal and paternal), vacation, and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are driven by a spirit of collaboration that empowers our diverse, multicultural teams worldwide to innovate for a healthier, safer, smarter, and more sustainable world. We invite you to join us in this bold aspiration.

Our engaged community of inquisitive, dedicated individuals thrives with the assurance that they are welcomed, trusted, celebrated, and empowered to tackle the world's most intricate challenges — for our customers, communities, and the planet. You will contribute to this vital mission while advancing your skills through our award-winning development programs. We take our commitment to corporate citizenship seriously, striving to make a positive impact in every location where we operate.

At Emerson, you will experience firsthand that our people are at the heart of everything we do. So, let's embark on this journey together. Let’s think differently, learn, collaborate, and grow. Seek new opportunities. Challenge boundaries. Be empowered to make improvements. Accelerate progress. Together, we can make a difference.

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About Emerson

Emerson stands as a global leader in automation technology and software. With our extensive domain expertise and a history of exceptional execution, we assist customers in critical sectors, including life sciences, energy, power and renewables, chemicals, and advanced factory automation, to operate more sustainably while boosting productivity, energy security, and reliability.

Our global operations and comprehensive portfolio of software and technology support companies in their digital transformation efforts, enabling measurable improvements in operations, resource conservation, and safety enhancement.

We champion equitable opportunities, celebrate diversity, and confidently embrace challenges, believing that together we can make a substantial impact across various countries and industries. Whether you are an established professional seeking a career change, an undergraduate exploring possibilities, or a recent graduate with an advanced degree, you will find your opportunity to make a difference at Emerson. Join our team – let's get started!

Please, no calls or agency inquiries.