Application Engineer / Senior Engineer
Job Description
Key Responsibilities:
· Deliver technical support before and after sales to both customers and the internal sales team, managing customer NDAs and sample requests effectively.
· Gather and analyze customer feedback, offering recommendations for design specifications, product improvements, and identifying opportunities for new products.
· Identify and elucidate any technical challenges associated with new or existing products, ensuring clear communication of findings to the relevant business units.
· Provide hands-on technical assistance to customers, documenting issues and proposing viable solutions.
· Report design, reliability, and functional issues to the relevant teams within the company and associated groups, collaborating to resolve these challenges.
Qualifications:
· Bachelor's degree in Engineering (Electronics) or a related field.
· A minimum of 5 years of technical customer support experience within the semiconductor sector.
· Practical field experience or hands-on understanding of multi-disciplinary system design and development.
· Familiarity with Smart Card, RFID, and microcontroller products; knowledge of physical access control and the security industry is an asset.
· Proficiency with or understanding of one or more of the following: CCD, CMOS image sensors, image capture technologies, video standards, and image processing techniques.