Customer Service Officer (Healthcare)

Working Hours / Days: 8.30AM - 5.30PM (Mon – Fri), 08.30AM – 12.30PM (Alt Sat)

Our esteemed Public Healthcare Client, conveniently located near the MRT, is seeking enthusiastic individuals who are passionate about customer service to become part of their healthcare team as a Patient Service Associate.

We encourage applicants who may lack direct experience but possess a positive mindset and a strong interest in providing exceptional customer service to apply!

Key Responsibilities:

• Deliver frontline services and perform general administrative tasks at the clinic or center.
• Ensure the overall aesthetic and cleanliness of the clinic, front counter, and reception area.
• Assist patients at counters with registration, payment, and appointment inquiries.
• Offer financial counseling when necessary.
• Locate case notes for walk-in patients, including billing and charges.
• Manage handover and closing procedures for counter payments.
• Address clinic complaints and escalate to higher management as required.
• Support doctors during patient medical reviews in consultation rooms.

Qualifications:

• Must possess GCE 'N' Level, GCE 'O' Level, Professional Certificate/NiTEC, or Diploma.
• Preferred candidates should have a minimum of 2 years of relevant experience in customer service and customer handling.
• Experience in the healthcare sector will be considered an advantage.
• Willingness to work overtime and assist during pandemic-related deployments is essential.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253