Technical Consultant (Microsoft Dynamics CRM)

Job Title:- Technical Consultant (Microsoft Dynamics CRM) with Azure Functions/Azure Data Factory

Experience:- 6 Years+

Location:- LTM Pan India

Notice Period:- Immediate joiners and candidates serving a notice period of 1 month may apply

Job Description:-

MS Dynamic 365 Technical Consultant/Developer

The Dynamic 365 Technical Consultant/Developer should have strong expertise in Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, and Reports & Dashboards using Power BI/SSRS, Power Automate, and Power Apps.

The selected candidate will be part of the development team and will report to the project manager and technical lead.

Essential Job Functions & Required Skills:

• Proficient in developing, deploying, customizing and integrating Dynamics 365 Customer Service.

• Ability to design, develop, and implement business processes, plugins, and workflows.

• Experience designing and creating custom entities and defining relationships among those entities.

• Experience managing multiple business units with data segregation and cross-BU access/roles.

• Strong hands-on experience in building Dynamics Self-service Portals and custom portals that integrate multiple Dynamics instances for Case creation, Case status updates, adding comments, uploading screenshots, and knowledge management integrated with SharePoint.

• Experience with software development using Microsoft .Net, C#, JSON, and jQuery.

• Experience with Customer Service Hub, Unified Client Interface, Client API form context, and model-driven apps.

• Strong hands-on experience with Scheduled Reports and custom SSRS reports using multiple data sources (external and internal).

• Experience developing automations using Power Automate and Power Apps.

• Experience developing applications that can be published to Azure.

• Experience handling large volumes of case and email records.

• Experience using third-party tools to configure, customize, monitor, and troubleshoot the Dynamics application.

• Experience implementing Agile/Scrum processes using tools such as Azure DevOps, including pipeline automation for CI/CD.

• Experience designing and automating survey forms using MS Forms Pro.

• Dynamics 365 Customer Service Insights, AI-powered dashboards, AI predictive analytics, and other AI-driven insights are a plus.

• Hands-on experience in developing Power BI dashboards & reports is a plus.

• Provide troubleshooting and technical support.

• Participate actively in design and analysis sessions to support sound team decision-making.

• Support system and user acceptance testing activities, including issue resolution.

• Produce complete technical documentation to ensure the system is fully documented.