Specialist - Technical Support (English Language Support)

Key Responsibilities:

• Support customers and field engineers by diagnosing technical or service-related challenges and delivering effective solutions.
• Troubleshoot to pinpoint defective hardware or software products.
• Guide and educate clients using a blend of personal experience and established documentation to resolve their technical concerns.
• Offer insights on recurring customer issues and communicate relevant information to other technical team members.
• Collaborate with the TAM Team to monitor and track issues, ensuring they are resolved accurately.
• Manage personal 'Open Case' workload and strive for timely closure.

Required Skills:

• Proficient in English language communication.
• Basic proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, and Excel).
• Familiarity with Windows Operating Systems and Microsoft Products.
• Demonstrated ability to troubleshoot client solutions effectively.
• Exceptional customer service skills.
• Ability to quickly grasp new and intricate technology.
• Capable of prioritizing tasks in a fast-paced, dynamic environment.

Compensation Package:

• Competitive Salary (RM3,800 – RM4,500).
• Performance-based bonus for confirmed employees.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Comprehensive medical and hospitalization coverage.

Required Experience:

• Associate level.

Work Location:

• Kuala Lumpur, WP, Malaysia.

Job Type:

• Full Time.