#SGUNITED JOBS - Service Desk Engineer (IT Remote Support)

Singapore ₹2K-4K LPA Posted 6 Jan 2025

FULL TIME

Service Desk

Conduct initial troubleshooting for all reported issues and escalate to second-level resolution teams according to established procedures
Deliver First Call Resolution (FCR) technical assistance
Diagnose and analyze the root cause of user issues
Document all troubleshooting actions taken within the ticketing system
Mark the Incident as 'Resolved' once the user's issue has been successfully addressed
Reassign the ticket if the agent is unable to provide a resolution
Job location: East