ServiceNow Specialist l KL & Penang

Job Overview

Assist in the management of the ServiceNow platform's essential modules, including IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to guarantee its efficient and dependable performance.

Key Responsibilities

• Oversee system performance while identifying potential areas for enhancement.
• Ensure timely monitoring of import and export schedules, along with daily business operations, providing 1st level support for troubleshooting issues.
• Work collaboratively with cross-functional teams to integrate ServiceNow with various business systems and applications through existing interfaces, utilizing REST API.
• Facilitate ServiceNow integrations with other IT operational platforms, managing both inbound and outbound interfaces.
• Supervise and resolve issues related to Discovery schedules and MID Server configurations.
• Contribute to operational stability by ensuring adherence to processes and performing daily checks, which include monitoring scheduled jobs and restarting or troubleshooting as necessary.

Education: Relevant professional training or qualifications in IT or computer studies.

Required Skills and Qualifications

• Practical experience with the ServiceNow Platform, particularly in one of the following modules: CMDB, ITOM (Discovery), ITAM.
• Knowledge of deployment processes.
• Experience with Atlassian tools, such as JIRA, Bitbucket, and Confluence.
• Strong understanding of general IT infrastructure and related technologies.
• Capability to thrive in an agile environment.
• Logical reasoning and analytical skills.
• All of the above qualifications are mandatory.

Work Schedule: Aligned with EMEA hours (3pm – 12am)