ServiceNow Engineer

Essential Skills:

• Expertise in ServiceNow ITSM, CMDB, Service Catalog, and Incident, Change & Problem Management
• Proficient in Workflow Designer / Flow Designer
• Experience with Business Rules, Client Scripts, UI Policies, and Script Includes
• Knowledge of JavaScript, REST/SOAP APIs, and IntegrationHub
• Ability to customize Service Portal
• Familiarity with ACLs, Notifications, Reports & Dashboards
• Understanding of the ITIL Framework
• Experience with Agile/Scrum methodologies

Key Responsibilities:

• Design, develop, and maintain various ServiceNow applications and modules.
• Configure and enhance workflows, forms, catalogs, and automation processes.
• Execute integrations with external systems via APIs.
• Diagnose platform issues and enhance overall performance.
• Collect business requirements and convert them into technical implementations.
• Assist with upgrades, patch management, and system improvements.
• Deliver L2/L3 support for incidents related to ServiceNow.

Recommended Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)