ServiceNow Engagement Manager

Essential Qualifications & Skills

• Project Management Proficiency: Demonstrated experience in overseeing complete lifecycle IT enterprise solutions, ideally utilizing ServiceNow platforms (ITOM/ITSM).
• Industry Acumen: In-depth knowledge of IT Operations Management principles, including Discovery, Event Management, CMDB, Service Mapping, and Infrastructure Monitoring.
• Governance & Frameworks: Familiarity with Agile, Waterfall, or hybrid project delivery methodologies, along with an understanding of ITIL v4 standards.
• Stakeholder Engagement: Exceptional verbal and written communication skills, adept at connecting technical teams with senior leadership.
• Analytical & Problem-Solving Skills: Strong analytical capabilities, with experience in developing dashboards, monitoring project health metrics, and managing active risk registries.

Preferred Certifications

• Project Management Professional (PMP) or PRINCE2 Certification
• Agile/Scrum Certification (CSM, PSM, or SAFe)
• ITIL v4 Foundation
• ServiceNow Certified System Administrator (CSA) or ITOM Micro-Certifications (Discovery / Event Management)