Servicedesk

Description

We are seeking a skilled Servicedesk professional to join our dynamic team in India. The ideal candidate will provide exceptional technical support to our users, ensuring timely resolution of issues and maintaining high customer satisfaction.

Responsibilities

• Provide first-line support to users via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues for end-users.
• Document and track incidents and requests in the service desk tool.
• Escalate complex issues to the appropriate teams when necessary.
• Assist in maintaining knowledge base articles and documentation for common issues and solutions.

Skills and Qualifications

• 2-6 years of experience in a service desk or technical support role.
• Proficient in Windows and Mac OS environments.
• Strong understanding of common software applications, including Microsoft Office Suite.
• Familiarity with ticketing systems like ServiceNow, JIRA, or similar.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.