Service Engineer

Overview

We are seeking a dedicated engineering professional to take on a service-oriented role that focuses on product troubleshooting, quality assurance, and partner support. In this position, you will collaborate with both internal teams and external partners to enhance service standards and optimize customer satisfaction.

Key Responsibilities

• Deliver technical support and troubleshooting services, offering guidance on products and services Address inquiries and feedback regarding products, warranties, spare parts, and technical issues from customers and business partners Analyze warranty cases and generate service and cost tracking reports Monitor recurring defects and quality trends, documenting your findings and proposing corrective measures to the appropriate stakeholders Create and uphold technical documentation, including service procedures, training materials, and parts catalogs Manage workflows for unit exchanges and repairs, ensuring thorough checks and evaluations before restocking items in inventory Assist with compliance-related product testing and registration activities as needed Participate in field trials of new products and record observations for potential improvements Aid in the development and enhancement of service operations processes, including service center and management support across various markets

Qualifications

• Diploma in Engineering or a related field At least 2 years of experience in after-sales service or service management within the consumer electronics sector (or similar products) Proficient in hands-on technical troubleshooting, with a solid foundation in product and fault diagnosis Capable of reading and interpreting technical drawings and schematic diagrams Advanced proficiency in Microsoft Excel, including complex functions such as lookup formulas and pivot tables Effective in managing multiple service cases with a strong emphasis on documentation and follow-up