Service Desk Engineer

Position Overview:

Proficiency in both Hindi and English is essential.

1. Understanding of End User Computing Devices (Laptop / Desktop / VDI).

2. Capability to deliver technical assistance via phone.

3. Superior Oral and Written Communication abilities.

4. Practical experience in resolving customer issues related to IT infrastructure.

5. Support for network connectivity, PCs, and VPN issues.

6. Familiarity with Remote Desktop Client Software.

7. Skill in resolving issues or providing effective workarounds.

8. Proactive in anticipating customer needs and identifying solutions.

9. Demonstrated enthusiasm in maintaining high levels of customer/end-user satisfaction.

10. Strong communication and interpersonal skills.

11. Significant experience in troubleshooting hardware problems for both desktops and laptops.

12. Experience with Active Directory and desktop engineering.

13. Practical knowledge in VMware and VDI troubleshooting.