Telesales Agent RM2500 (Office Hour)

We are looking for an enthusiastic and results-oriented Telemarketing Executive to become part of our expanding team. In this position, you will engage potential clients through outbound calls, promote financial products and services, and strive to meet sales objectives. The perfect candidate will possess strong communication skills, a customer-centric approach, and a commitment to providing outstanding customer experiences while contributing to business growth.

Key Responsibilities

Sales & Customer Engagement

Make outbound calls to prospective clients utilizing provided leads and databases.

Effectively introduce, promote, and sell financial products and services.

Develop and sustain robust relationships with customers through professional communication.

Assess customer needs and suggest appropriate financial solutions.

Meticulously document customer interactions, sales activities, and follow-up actions within the company’s systems.

Performance & Customer Support

Regularly meet and surpass individual sales targets and key performance indicators (KPIs).

Address customer inquiries with professionalism and resolve concerns efficiently.

Collect customer feedback and offer insights to enhance products and services.

Stay informed about financial products, market trends, and relevant industry regulations.

Convey complex financial information in a clear and understandable manner.

Requirements

Previous experience in sales, telesales, telemarketing, or customer service is advantageous.

Proficient in Bahasa Melayu and able to communicate confidently in English.

Excellent communication, interpersonal, and negotiation skills.

Self-driven, goal-oriented, and resilient under pressure.

Capable of building rapport swiftly and maintaining positive customer relationships.

Comfortable operating in a performance-focused environment.

Basic computer skills and familiarity with CRM systems are desirable.

Benefits

Competitive base salary with performance-related incentives and commissions.

Opportunities for career growth and advancement.

Comprehensive training and development programs.

Supportive and dynamic work atmosphere.

EPF, SOCSO, EIS, annual leave, and other statutory benefits.