Senior Assistant, Customer Service, Retail

Overview

Become an integral part of our vibrant team at the Concierge Desk, where your focus on service excellence and customer interaction will elevate the overall customer experience.

Key Responsibilities

• Manage the daily functions of the Concierge Desk utilizing systems such as CRM, Ascentis, and Microsoft tools. Address customer inquiries and feedback to ensure outstanding service at various touchpoints. Assist in mall marketing initiatives and carry out general administrative tasks as required. Provide logistical and administrative assistance to the Marcom team, which includes overseeing gift redemptions and tracking inventory levels. Compile and produce various reports as necessary. Interact with shoppers to promote the Rewards loyalty program. Oversee all activities related to Customer Service and Concierge Counter operations. Accept additional duties, projects, and responsibilities as assigned.

Qualifications

• At least 1 to 2 years of relevant experience in customer service, preferably in the retail mall, hospitality, or airline sectors. Excellent communication and interpersonal abilities. A customer-focused attitude with a dedication to exceeding expectations. Proficiency in Microsoft Office Suite, especially Excel. Capability to multitask and exhibit a strong sense of initiative. A cooperative team member who can also work independently. Availability to work rotating shifts, including weekends and public holidays. First aid and AED certification is a plus.