Sales Coordinator (Penang)

This role offers a dynamic opportunity within the commercial sector, focusing on B2B partnership sales, merchant onboarding and activation, alongside cross-functional program execution aimed at enhancing GMV and ensuring partner/merchant retention.

Key Responsibilities:

• Establish and finalize private-sector partnerships (including corporates, hotels, property managers, campuses, food & beverage chains, shopping malls, event organizers, and benefits providers) to boost merchant distribution and commercial engagement.
• Develop and implement partner-driven merchant onboarding and activation initiatives (such as bulk/co-branded campaigns, on-site onboarding, and training) to facilitate seamless initial orders and promote ongoing retention.
• Encourage the utilization of product and service offerings through partner channels by launching pilot programs, refining processes, and expanding successful strategies.
• Collaborate with Sales, Operations, Marketing, Product, Legal, and Finance teams to execute partnerships effectively, monitor key performance indicators (merchant count, activation, GMV, retention), report analytical insights, and guarantee adherence to policies and regulations.

Qualifications:

• A diploma or bachelor's degree in Business Administration, Marketing, or a closely related discipline.
• 2–4 years of experience in roles related to administration, merchant acquisition, business development, account management, or partnerships (experience in F&B, hospitality, or e-commerce is preferred). Recent graduates are encouraged to apply.
• A proven history of achieving or surpassing sales and revenue goals.
• Strong comprehension of the F&B sector, restaurant operations, and familiarity with the retail landscape is beneficial.
• Exceptional communication, negotiation, presentation, and relationship management skills.
• Proficient in data analysis and familiar with CRM tools such as Salesforce, Google Sheets, and SQL.
• Analytical thinker, self-driven, results-oriented, and capable of working autonomously.
• Fluency in English, Bahasa Malaysia, Mandarin, and Hokkien.

Attributes That Will Enhance Your Candidacy and Lead to Success:

• Established B2B partnerships and local connections: Demonstrated success in closing corporate/channel agreements and possessing strong relationships within Penang's F&B, retail, and corporate sectors.
• Merchant onboarding and activation experience: Proficient in large-scale onboarding, field activations, and driving initial orders alongside long-term retention strategies.
• Commercial acumen and product insight: Adept at structuring deals, creating incentives, and translating partner requirements into product specifications (experience in SaaS/subscription models is a plus).
• Communication skills and field preparedness: Strong abilities in stakeholder management and problem-solving.