Sales Coordinator

Location: Udini Square, Penang

Working Arrangement: On-site / Field-Based

Working Hours: Monday – Friday, 10:00 AM – 7:00 PM

Employment Type: 12-Month Contract (renewable based on your performance)

Salary: Basic Salary + Fixed Allowance + Commission

About the Role

This position involves a dynamic role in merchant acquisition and business development, where you will engage directly with F&B and restaurant merchants to advocate for campaigns, products, and services.

Your primary focus will be to cultivate robust relationships with merchants, pinpoint growth prospects, stimulate campaign participation, and assist merchants in enhancing their visibility, customer outreach, and overall business performance.

Key Responsibilities

• Establish and nurture relationships with F&B and restaurant merchants throughout Penang.
• Perform merchant prospecting through calls, outreach efforts, and field visits.
• Promote campaigns, products, and commercial programs to the merchants.
• Motivate merchants to engage in promotional campaigns.
• Recognize upselling and cross-selling opportunities to boost merchant revenue and GMV.
• Track merchant performance and identify avenues for enhancement.
• Compile sales reports and offer insights regarding merchant performance.
• Develop and maintain strong relationships with merchants and business owners.
• Conduct regular merchant engagement sessions and business reviews.
• Collaborate with internal Sales, Marketing, Operations, Product, and other departments to resolve merchant-related issues.
• Assist in merchant onboarding, activation, and retention initiatives.
• Strive to meet individual sales, acquisition, and revenue targets.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, or a related discipline.
• Approximately 0–6 years of relevant experience in sales, business development, account management, merchant acquisition, or partnerships.
• Preference will be given to candidates with 1–4 years of B2B sales/business development experience.
• Fresh graduates may be considered if they possess strong sales-related internship, project, or extracurricular experience.
• Experience in F&B, restaurants, retail, hospitality, or e-commerce is a plus.
• Excellent negotiation, presentation, and client-facing communication skills.
• Comfortable with sales targets and commission-based incentives.
• Familiarity with CRM systems, Salesforce, Google Sheets, or Excel is preferred.
• Exposure to SQL/data analytics is an advantage.
• Strong spoken and written proficiency in English and Bahasa Malaysia.
• Knowledge of the Penang market is an added benefit.

Field Requirements

• This is an on-site and field-based role.
• Candidates must possess their own reliable transportation.
• Must be willing to travel across Penang Island and Mainland Penang for merchant visits.