Product Operations Engineer (Chinese / Mandarin Proficiency)

Position: Product Operations Engineer

Location: Penang

Contract Duration: 2 years

Employer: eTeam

Work Schedule: Permanent Night Shift to Support North America Hours, based in either AP1 or AP2

Commencement Date: Saturday

Compensation: Up to RM 4,500 plus allowances

Language Requirement: Proficiency in Chinese / Mandarin (Essential)

This role acts as the product-centric liaison for Worldwide Operations. The Product Operations Engineer formulates factory strategies and plans that are in sync with product objectives and roadmaps. Utilizing metrics, the engineer drives enhancements in new production processes, the introduction phase, and overall product quality throughout the product lifecycle. The role ensures that Operations achieves Ready to Ship status and seamlessly transitions into production and sustaining phases. The Program Review Process (PrP)/Phase Gate Process is applied to steer products from their definition stage to the sustaining phase. The engineer leads initiatives and strategies aimed at reducing overall manufacturing transformation costs. Additionally, quality improvements are driven through risk assessment and mitigation, focusing on eliminating defect sources across design, suppliers, new product introductions, and manufacturing processes. The engineer is a proponent of continuous improvement within the PrP process, ensuring product manufacturability and flexibility, alongside improvements in operations cycle time and quality.

DUTIES AND RESPONSIBILITIES

• Operates autonomously while delivering outcomes under close leadership oversight, seeking assistance as required to complete tasks.
• Conducts root cause analysis on assigned tasks and challenges, identifying issues within established processes and broadening task scope when necessary.
• Implements predefined corrective actions with moderate supervision.
• Manages multiple tasks within the larger project framework, adheres to deadlines, monitors and reports on progress, and guides small teams or addresses issues toward resolution with coaching.
• Seeks direction when uncertain about prioritizing actions and executes projects as instructed by leadership.
• Effectively processes and interprets basic data, employing sound problem-solving techniques in work assignments.
• Engages with the core team, keeping members updated on actions and plans.
• Participates in the extended team, ensuring members are informed of actions and plans.
• Adheres to the launch schedule template with guidance.
• Identifies straightforward NUDDs (New, Unique, Different, or Difficult) and formulates mitigation plans with guidance.
• Utilizes the template to create Functional Plans (FP) for simple product launches under guidance.
• Observes build guidelines across all engineering and production builds.
• Formulates containment plans for straightforward excursion management.
• Creates Golden Configurations (GC) for less complex products with guidance.
• Manages existing BOMs (Bill of Materials) with limited guidance.
• Adheres to standard practices and procedures when analyzing situations or data with readily available answers.