Regional Customer Service Engineer

Position Overview

Become an integral part of our team as the primary representative for customer quality management, dedicated to maintaining exceptional standards in communication and service delivery. You will take charge of quality investigations and foster customer relationships within a collaborative environment.

Key Responsibilities

• Serve as the principal quality contact for designated clients, adeptly managing quality-related inquiries, escalations, and communications with professionalism. Lead the resolution of customer complaints through thorough root-cause analysis, report preparation, and ensuring issue closure with the customer. Oversee and document customer returns and non-conforming samples while adhering to safety and handling protocols. Execute customer audits, prepare necessary documentation, and oversee qualification and requalification processes. Track and enhance customer quality performance by analyzing essential quality metrics and implementing appropriate action plans.

Qualifications

• Bachelor's Degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering, or a related discipline. Candidates with diplomas and pertinent QA/QC or manufacturing experience will also be considered. Demonstrated experience in customer interaction and audit procedures. Strong analytical, technical, and problem-solving capabilities. Exceptional interpersonal and communication skills.