Customer Service Executive

Key Responsibilities

• Facilitate communication and coordination among various stakeholders, including clients and overseas agents, while managing phone inquiries
• Execute airline space reservations by liaising with carriers via phone, email, and other communication methods
• Track and monitor shipments, regularly checking their status
• Confirm pricing, terms, and conditions for awarded shipments
• Utilize EDI software for processing shipments
• Organize local handling services as needed
• Collaborate with internal teams such as operations and finance to ensure efficient execution of sales processes

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