Project Manager – Escalations Specialist

Overview

The Privacy Support Specialist position is dedicated to addressing user privacy inquiries specifically for the South Korean market, ensuring adherence to local data protection regulations. This role acts as the primary liaison for users in Korea, primarily overseeing incoming calls, accurately documenting request details, and directing cases to the relevant internal teams for resolution.

Located in Singapore, this role is part of a global privacy operations team, collaborating closely with stakeholders across various regions. Key responsibilities include managing inquiries, maintaining accurate records, overseeing ticket management, adhering to compliance protocols, and assisting with reporting and audit initiatives.

Key Responsibilities

• Respond to inbound privacy-related inquiries from South Korea in Korean, ensuring clear and professional communication
• Precisely document user information, requests, and pertinent account details
• Evaluate and categorize inquiries (e.g., privacy requests, account issues) and direct them to the appropriate teams within specified timelines
• Complete and submit standardized intake forms via internal systems
• Maintain accurate records of all interactions and manage ticketing alongside call handling
• Adhere to established data protection procedures, including escalating unresolved cases
• Assist in compliance activities such as training, audits, and meeting regulatory obligations
• Monitor and report on inquiry volumes, trends, and patterns of escalation
• Support the reporting of data incidents as necessary
• Manage a monthly caseload of 150–200 inquiries, emphasizing accurate intake, routing, and follow-up rather than full resolution

Required Qualifications

• Fluency in Korean is essential for effective communication with Korean-speaking users based in Korea
• 1–3 years of experience in customer support, operations, privacy, compliance, or similar administrative roles
• Ability to manage a high volume of inquiries with a strong focus on detail and data accuracy
• Capable of handling sensitive information with confidentiality and discretion
• Familiarity with standard office software and a quick aptitude for learning internal tools

Please note that only shortlisted candidates will be contacted.

EA Reg No: R26159646, Shannon Yap Jun Xi

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544