Program Manager Release Management

We are looking for an experienced Program Manager (Release Management) with a solid IT foundation and proficiency in IT Service Level Management (SLM) and ITIL methodologies. The perfect candidate will possess a background in process evaluations, change management, and delivering IT projects, ensuring compliance with timelines and governance structures. This position necessitates effective collaboration with Project Managers and IT stakeholders to synchronize business continuity and resilience goals with IT service operations.

Key Responsibilities:

• Facilitate continuity planning for IT services to support business continuity and resilience initiatives.
• Align and oversee IT resilience frameworks within Technology Services and the wider organization.
• Conduct assessments of technology resilience, focusing on resilient design, operational and service management processes, technical architecture, data resilience, and testing activities.
• Implement principles, processes, procedures, and best practices related to IT Service Continuity Management (ITSCM).
• Lead the assurance of resilience requirements for cloud services in accordance with established resilience standards.
• Assist with regulatory notifications to ensure adherence to organizational policies and compliance standards.
• Champion the delivery and integration of resilience objectives as part of the Cloud Governance Transformation Programme, enhancing resilience planning in line with critical scenarios and business service needs.
• Work alongside IT and business stakeholders to refine contingency planning strategies and ensure coherence across architecture and resilience frameworks.

Key Skills & Qualifications:

• IT Background: Comprehensive knowledge of IT service management processes, particularly SLM and ITIL frameworks.
• Process Review Experience: Practical experience with ITIL components such as change management, request review, and complete ITIL processes.
• Project Involvement: Background in managing project deliverables while ensuring timelines are in sync with business requirements (not in a Project Manager role).
• Resilience & Continuity Management: Familiarity with IT service continuity management, resilience planning, and business continuity methodologies.
• Regulatory & Compliance Awareness: Insight into compliance obligations and regulatory frameworks within IT service governance.
• Stakeholder Management: Proficiency in engaging with Project Managers, IT executives, and business stakeholders to advance resilience objectives.
• Minimum of 7 years of experience in IT service management, process governance, and resilience planning.

Preferred Qualifications:

• ITIL Certification (Foundation or higher)
• Experience with cloud governance and resilience strategies
• Familiarity with IT frameworks in the financial services or regulated industries
• Exceptional analytical and problem-solving capabilities