IBIBM
Procurement Operations buyer (Japanese Speaking)
Malaysia Posted 13 Oct 2026
FULL TIME
Procurement Tools
Sap Ariba
Job Description
Introduction
At IBM Finance & Operations, we serve as the critical foundation of IBM's transformation, enhancing efficiency, transparency, and strategic decision-making throughout the organization. Our teams deliver the insights and discipline essential for guiding strategy, maintaining financial health, and facilitating IBM's investment in innovation and growth. A role within Finance & Operations blends analytical capabilities with collaboration and curiosity. You will work alongside colleagues from various functions and regions, leveraging data, technology, and process excellence to develop solutions that boost performance and yield tangible results. IBM fosters continuous learning, career advancement, and a culture that appreciates diverse perspectives. Join us to be part of a global team propelling IBM forward while shaping your future in a vibrant and evolving environment.
Your Role And Responsibilities
You will be accountable for providing procurement operational support, customer assistance services, executing purchase orders, coordinating with suppliers, and managing catalog administration to aid internal stakeholders and suppliers.
Key Responsibilities
Customer Assistance & Procurement Support
Manage procurement and accounts payable inquiries from internal users and suppliers through various channels, including phone, email, or ticketing systems. Offer guidance on applications, support procurement processes, and deliver status updates, all while ensuring a high standard of customer service.
Issue Resolution & Operational Coordination
Investigate issues, accurately document incident logs, and escalate unresolved matters to level two support teams as required. Address blocked invoices, manage payment-related concerns, expedite purchase orders, and track delivery status to facilitate seamless procurement operations.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
At IBM Finance & Operations, we serve as the critical foundation of IBM's transformation, enhancing efficiency, transparency, and strategic decision-making throughout the organization. Our teams deliver the insights and discipline essential for guiding strategy, maintaining financial health, and facilitating IBM's investment in innovation and growth. A role within Finance & Operations blends analytical capabilities with collaboration and curiosity. You will work alongside colleagues from various functions and regions, leveraging data, technology, and process excellence to develop solutions that boost performance and yield tangible results. IBM fosters continuous learning, career advancement, and a culture that appreciates diverse perspectives. Join us to be part of a global team propelling IBM forward while shaping your future in a vibrant and evolving environment.
Your Role And Responsibilities
You will be accountable for providing procurement operational support, customer assistance services, executing purchase orders, coordinating with suppliers, and managing catalog administration to aid internal stakeholders and suppliers.
Key Responsibilities
Customer Assistance & Procurement Support
Manage procurement and accounts payable inquiries from internal users and suppliers through various channels, including phone, email, or ticketing systems. Offer guidance on applications, support procurement processes, and deliver status updates, all while ensuring a high standard of customer service.
Issue Resolution & Operational Coordination
Investigate issues, accurately document incident logs, and escalate unresolved matters to level two support teams as required. Address blocked invoices, manage payment-related concerns, expedite purchase orders, and track delivery status to facilitate seamless procurement operations.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Proficiency in Japanese within a business environment
- Bachelor's degree preferred in Procurement, Supply Chain, Business, or related fields.
- 0–3 years of experience in procurement operations, shared services, or customer support.
- Familiarity with SAP, Ariba, or other procurement tools is advantageous.
- Excellent communication, customer service, and multitasking skills
- Market Analysis Knowledge: Insight into market drivers, supplier profiles, and negotiating positions to guide procurement decisions, including the ability to assess evolving client and market conditions.
- Contract Management Exposure: Understanding of contract deliverables and reporting needs to assist client procurement engagements and ensure adherence to IBM's business conduct standards.
- Data Collection Experience: Competence in collecting spend and consumption data to support category management efforts and identify key business needs, utilizing tools such as P2P sourcing applications.