PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration with teams around the world. In this position, you will be part of IBM BPO, a Consulting organization focused on accelerating digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with leaders across multiple industries to advance hybrid cloud and AI initiatives for some of the most innovative and valuable companies globally. Your ability to drive meaningful client impact is supported by our strategic partner ecosystem and our technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and an ongoing commitment to learning are key to success in IBM Consulting. You will be supported by mentors and coaches who help you challenge the status quo, explore ideas beyond your immediate responsibilities, and deliver creative solutions that create breakthrough value for a broad client community. Our culture of continuous evolution and empathy supports long-term career growth, with learning opportunities in an environment that values your individual skills and experience.

Your Role And Responsibilities

As Process Analyst – Order to Cash (O2C), you will be responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and completing general account reconciliations. You should be willing to work in shifts.

Your Primary Responsibilities Include

• Review receivable accounts, investigate entries, and prepare audit support work.
• Participate in netting instructions, Direct Debit runs, Direct Debit rejection, and Oracle updates.
• Investigate unapplied payments, resolve them, and ensure correct allocation.
• Provide responses and information on customer payments, refunds, and other miscellaneous accounts receivables questions.
• Follow client Service Level Agreements (SLAs) and meet the agreed timelines.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
• Expertise in improving cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• Demonstrated ability to meet accuracy and timeliness targets, achieve individual and business metrics, and partner with customers, sales, and finance to drive continuous improvements.
• Hands-on experience enhancing cash application automation, increasing touchless cash settlement, and minimizing complexity and instability in assigned accounts.
  
  

Preferred Technical And Professional Experience

• Familiarity with MS Office applications and any ERP software used as an end-user.
• Self-directed and driven to achieve results.
• Ability to meet targets effectively.
• Strong capacity to work effectively under deadlines and contribute to change management, with demonstrated interpersonal teamwork.