Customer Support Executive

◻ Manage both incoming and outgoing communications regarding medical laboratory services.

◻ Provide detailed information about available laboratory tests, services, and appointment procedures to clients.

◻ Support clients in scheduling appointments, booking tests, and addressing general questions.

◻ Conduct follow-ups with clients and work to convert inquiries into confirmed service bookings when appropriate.

◻ Ensure the accuracy of customer information, call logs, and follow-up records in the CRM system.

◻ Collaborate with laboratory teams to resolve customer inquiries and service-related issues.

◻ Meet established goals for calling, customer service, and sales performance.

◻ Adhere to company guidelines and uphold customer confidentiality standards.