Pre Sales Technical Support

We are seeking a talented Presales Technical Support Engineer with expertise in security systems and extensive experience supporting large-scale initiatives. In this position, you will provide presales technical guidance, system design, and assistance to our sales teams. Your primary focus will be on ensuring customer satisfaction and facilitating seamless project transitions to our implementation teams.

Key Responsibilities:

• Deliver technical consultation, 2D system design, and solution proposals for sales and project teams.
• Perform site surveys, assess site conditions, and recommend optimal camera and device placements based on system specifications.
• Assist with presales activities, which include client meetings, site surveys, technical presentations, and demonstrations.
• Ensure precision in system configurations, quotations, and technical documentation.
• Collaborate closely with sales, engineering, and project teams to facilitate successful proposal creation and project handovers.
• Provide on-site technical training to clients and internal personnel.
• Offer technical support during testing & commissioning (T&C) as necessary.
• Maintain high service quality and comply with company standards and SLAs.
• Engage in continuous professional development through internal training and self-directed learning.

Requirements:

• Experience in technical presales, security system integration, or project implementation.
• Proven track record in conducting site surveys and generating 2D system designs.
• Capability to provide strategic insights on device positioning (e.g., CCTV, access control) prior to project handover.
• Demonstrated experience in supporting large-scale projects, preferably within the security/electronics sector.
• Strong understanding of security systems such as CCTV, access control, alarm systems, and fundamental IT/network infrastructure.
• Exceptional communication, coordination, and customer service abilities.
• Self-driven, detail-oriented, and a quick learner.