Patient Information Associate

Position Overview

Become a vital member of our healthcare team as a Patient Information Associate, where your contributions will play a crucial role in delivering outstanding support to patients and visitors within a lively healthcare environment. This position provides a platform to refine your customer service abilities while ensuring a welcoming experience for all patients.

Key Responsibilities

• Greet and assist patients, visitors, and the general public. Direct visitors to inpatient wards and facilitate navigation throughout the campus. Aid in the use of self-registration kiosks and provide counter services for patients and visitors. Address general inquiries in a composed and professional manner. Support access control and clarify visiting policies, particularly during non-visiting hours. Deliver frontline counter assistance while maintaining a calm demeanor during peak times.

Qualifications

• Possess at least a NITEC, Higher NITEC, or Diploma in Service Skills. A minimum of 1 year of customer service experience (background in hospitality, service, or retail is preferred). Excellent interpersonal and communication skills. Proficient with common computer applications (e.g., Microsoft Office) and possesses strong IT skills.