Order Management / Customer Service (Manufacturing)

The Opportunity:

Adecco has partnered with a well-established organisation in the industrial manufacturing sector to recruit an Order Management / Customer Service Executive to join their team.

This role plays a key part in supporting daily B2B order fulfilment and coordinating regional shipments. You will work closely with customers, suppliers, and internal teams to ensure orders are processed correctly and delivered on time.

• Employment Type: Full-time, Permanent
• Location: East Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm (Fully onsite)
• Salary Package: Up to $3,500 + AWS + Variable Bonus

The Job:

• Handle B2B customer enquiries, sales orders, amendments, and invoicing while ensuring order accuracy across the full order cycle
• Coordinate with suppliers and internal teams regarding stock availability, replenishment, and delivery requirements
• Monitor outstanding orders, proactively follow up on delays, and keep customers updated on delivery timelines
• Arrange inbound and outbound shipments with logistics partners and prepare required import/export documentation
• Resolve order discrepancies, shipment delays, and documentation concerns with relevant stakeholders
• Maintain precise order records and look for ways to enhance daily workflows and reporting

The Talent:

• Diploma in Supply Chain, Logistics, Business or a related discipline
• 3-5 years of relevant experience in order management, sales coordination, B2B customer service or supply chain operations
• Hands-on experience managing customer orders through to invoicing; familiarity with export documentation and shipment coordination would be advantageous
• Experience with SAP or other ERP systems and working knowledge of Microsoft Excel would be advantageous
• Detail-oriented and organised, with effective communication, strong follow-up skills, and the ability to manage multiple priorities
• Proactive problem-solver who takes ownership, with a willingness to learn and improve work processes

Next Steps:

• Submit your updated resume and apply via this application, or send your resume in MS Word format to [HIDDEN TEXT]. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew

Direct Line: 6697 7933

EA License No: 91C2918

Personnel Registration Number: R25159290